Service Level Agreement

Neotrix offers a complete, ongoing support service including new software releases and the latest bug fixes. All our support staffs are well trained and certified Professionals.

Maintenance Service Agreements are fixed price contracts and include the following support services:

  • Hardware/Software Maintenance
  • Network / Internet / Intranet / Extranet / LAN / WAN Support
  • Guaranteed response times
  • Restoration/reinstallation of network operating systems, major applications
  • Weekly maintenance tasks
  • Server file optimizations
  • Monthly maintenance tasks
  • Management/administration

Computer hardware and software is becoming more sophisticated and prevalent. Full management of the increasingly complex relationships between these requires a large investment in both time and training. The costs for the customer in acquiring the necessary skill sets in-house are often unable to be justified. The result of leaving a system to manage itself can be disastrous. IT Solutions has considerable expertise in Total System Management and is able to offer this as part of an overall support package. With our high caliber consultants we are able to offer you up to date information and advice, to give you peace of mind that your system is being well managed and is cost effective.